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Standard Shipping Policies and Information
The term shipping or ship includes the commencement of shipping items in an order
for multiple purchases or where the item purchased consists of components that
must be shipped separately. For example, your order may consist of (1) several
different items, (2) a quantity of the same item, or, (3) a single item with
several component parts the size of which might require them to be shipped in
separate packages. In all such orders, we endeavor to ship out individual packages
together so that they arrive at the same time; however, when that is not possible,
we commence shipping by shipping individual packages in the order the soonest
they are available and conditions permit. In these instances, our notification
to you that your order has shipped marks the time when shipping has commenced;
it does not mean that all items in the order have shipped at that time. You agree
that Credit cards and debit cards are to be charged on the date of inventory
reservation for the order, not the date of shipping.
PLEASE NOTE: We are unable to deliver to Post Office Boxes, APO or FPO addresses.
We reserve the right to select the shipping method. If you ordered several items
to be delivered to the same address, we might send them in separate boxes to
ensure quicker service. All items in stock usually ship within 2 to 3 business
days after your order is placed. Please allow approximately 5-8 business days
(Monday – Friday) for delivery. Although we do not anticipate a delay for your
order, we occasionally run into unexpected delays. Should this happen, we will
offer you the following options: (1) hold the order to ship complete or (2) send
the available item(s) immediately, with the balance to follow when new stock
arrives—it all depends upon the estimated availability date of the back ordered
Delivery dates are determined at the time the order is received and are an estimate
only and are not guaranteed. COLEMAN CONCESSIONS will not be responsible for
penalties, whether monetary or otherwise, due to any shipping delays.
Items Damaged In Transit:
IT IS THE CUSTOMERS RESPONSIBILITY TO INSPECT ALL PACKAGES UPON RECEIPT.
CLAIMS MUST BE MADE WITHIN 48 HOURS OF RECEIPT OF SHIPMENT. IT IS THE CUSTOMERS
RESPONSIBILITY TO FILE ANY CLAIMS WITH THE CARRIERS FOR ANY DAMAGE INCURRED
DURING SHIPMENT. COLEMAN CONCESSIONS IS NOT LIABLE FOR ANY DAMAGE DURING SHIPMENT
COLEMAN CONCESSIONS must be notified immediately of any merchandise
delivered to the customer in damaged condition. All shortages and damages must
be called into the carrier on the day of delivery. Claims for loss or damage
of orders shipped via common carrier must be collected from the delivering
carrier by the customer. We are not responsible for damage created during transit,
delivery, & installation or acts of God.COLEMAN CONCESSIONS will
gladly assist customers in the proper filling of claims if deemed necessary.
All damaged containers and merchandise must be kept for inspection. If merchandise
is damaged in transit, the replacement item(s) will be re-shipped using the
same method as the original shipment. Any expedited shipping will be at the
Oversized Shipments (Truck Delivery):
All orders that require shipment via common carrier due to size and / or weight
will be delivered curbside. The driver in most cases will not be able to assist
with the unloading of the items. Please advise if you will need optional delivery
services such as lift-gate or inside delivery services, which would incur additional
costs (subject to availability in your area). Oversized items that ship via
common carrier require special shipping arrangements, and may not be track
able during the delivery process.
The freight carrier typically will contact you 24-48 hours prior to delivery
to arrange a delivery time. The carrier will contact you using the phone number
provided at the time of your order. Available delivery times will vary depending
on the freight carriers schedule. Redelivery fees can be charged if you miss
your delivery appointment. The decision to reattempt delivery is made solely
at the freight carrier’s discretion. Your item may be returned to one of our
fulfillment warehouses if the freight carrier is unable to contact you for
delivery or if you miss your delivery appointment. In these situations, the
cost of return shipping will be deducted from your refund.
Residential Truck Delivery: If you request delivery
to a residential address, please note that the truck will usually arrive with
just one driver, so you may need to arrange to have someone on hand to help
unload the shipment. The driver is not responsible for unpacking, assembling
or placing furnishings, or for clearing away boxes or pallets. Please advise
if you will need optional delivery services such as lift-gate or inside delivery
services, which would incur additional costs (subject to availability in your
area). Please note that “Inside Delivery" means that the driver will take the
shipment inside the garage or first dry area only—not up stairs or into a specific
Hard-to-Reach Destinations: Let us know at the
time you place your orderif you live on a narrow or winding road that
may be difficult for a full-size truck to navigate. The freight company may
need to switch to a smaller truck, and advance notice will save you a lot of
time and make delivery go more smoothly. If our carrier determines that your
address is inaccessible for delivery, final delivery may be made to the carriers
nearest shipping terminal.
Redelivery or Reconsignment: If the freight carrier
attempts delivery and is unable to deliver for reasons that are within your
control, redelivery fees may apply. Once a shipment is in transit, new fees
may apply if there is a change in the delivery address.
Inspecting your truck shipment: While the driver is
still there, inspect your shipment for damage, verify that the order is complete,
and document any shortages or damage on the freight bill. Count the number
of "pieces" (boxes) and make sure that your count matches the count on the
delivery receipt. Shipments that are obviously damaged should be refused. If
the driver demands to leave before all portions of your shipment have been
inspected, note on the delivery receipt (near your signature) that the driver
would not allow for inspection.
Keep in mind that if there is damage, simply
signing your name without any written comments is the equivalent of stating
that your delivery arrived in perfect condition—and the carrier will not honor
a damage claim. Call us immediately if your order arrives damaged or there
is a manufacturing defect. Hang on to the packaging, too—you may need it to
ship the bad piece back, or it may need to be inspected by a claims investigator. COLEMAN
CONCESSIONS cannot be held responsible for damaged merchandise that is
signed for as free and clear of damage.
General Return Policies and Information
Before returning any merchandise to COLEMAN
CONCESSIONS, please contact our returns department at (866) 794-7563 to
receive a Return Authorization number. we accept returns within 7 days of receipt
of shipment, only with prior approval from our customer service department,
and a valid Return Authorization number. Returns are shipped at buyers expense,
and credited at invoice less a handling and restocking fee of 25%. Please
note that we will only process returns on non-food items purchased from COLEMAN
The following items will not be accepted for return, exchange, or refund:
Please allow 10-15 business days after we receive the items to issue the appropriate
- Food Items.
- Items that have
been used, damaged, or operated.
- Disposables (cups,
plates, bags, wraps, trays, etc.).
- Clearance items.
- Items that require
production/build time (Pro-Plant poppers, for example)
- Any other items
where it is specified on the product description page.
- Replacement parts
refuses or returns a non-defective item, buyer is responsible for all actual
return shipping costs, plus any applicable restocking fees (with the exception
of damaged equipment refused at time of delivery).